Service & Support

Focused engagement

Employing a proactive and collaborative approach, we are ready to team up with you to help successfully build, deploy and manage your solutions. Together we can do more.

SOLID FOUNDATION

Infrastructure architecutre & design

The Traceroute42 team caters to your specific needs and produces customized physical, virtual or cloud architectures of high-availability systems to provide the optimal use of server resources, eliminate downtime or build resistance against unexpected crashes.

We assure full scalability during rapid load increases, highly stable environment, continuous accessibility, fast recovery, smooth updates, setup automation and resistance to vendor lock-in.

We help you reduce risk, costs and simplify your IT by establishing a strong foundation based on open source and open standards.

SECURE MISSION-CRITICAL ENVIRONMENT

Servers & architecture management

Production environment is like a living organism, every day it’s a bit different. Changes happen so often and unexpectedly that it takes
 a discerning eye to notice all of them. Therefore, we not only maintain your servers but also offer 24h/7 monitoring and fast response to any challenges, emerging needs or just day-to-day problems.

Our sysadmin experts discreetly manage updates, backups, data recovery and security patches. We support all system layers: from hardware health check through hypervisor level of virtualization to applications administration. We also adjust the configuration to individual needs according to all professional principles.

SUPPORTING YOUR GROWTH

Dedicated team & Technical support

Traceroute42 is concerned about solving problems in operating of services.

We begin by assisting the architects and developers in choosing an optimal solution during the concept phase or implementation of major functional changes. We advise on how to prepare for changing factors and parameters of system load, security breaches, unexpected emergency situations and their impact on project resources.

We fully support DevOps philosophy so we are always ready and eager to work together with your developers in order to help them provide continuous delivery, add value and deliver features faster.

Co-op with us

Traceroute42 is a team of experienced and qualified Open-source, Linux, DevOps and Cloud engineers. Based on over a decade of co-op experience with teams of different sizes and projects in various life-cycle stages, we proactively provide custom support models. Whether you are a startup or a full-fledged enterprise, we can partner with you to solve your problems and fulfil your individual needs.

Contact us at hello@tr42.com